WHEN: 2015 - 2016
ROLE: LEAD/SOLE DESIGNER
I was on the team for almost two years as the sole/lead designer. During that time I worked with my Product Manager and Engineering partners to completely overhaul the design to match the new LinkedIn design system, create new features to fit our customers needs, and most importantly, design new features to create a better experience overall for our employee members.
WHAT IS IT?
Elevate started out as a venture bet product at LinkedIn in (insert year here). The concept behind the application was embracing employee advocacy. In a nutshell, companies would broadcast content to their employees daily. This content could be company news, industry related, or just about interesting topics they feel their employees would enjoy reading. Employees would then be able to log in via the mobile app or website, discover content, and share it to their professional networks on LinkedIn, Facebook, Twitter, etc. What made this app so powerful was the ability to leverage LinkedIn networks and data to bring value to both the employee and the company.
3 USER TYPES
Elevate consisted of 3 user types or roles. Employee, Curator, and then Admin. Each role has different objectives and even slightly different experiences.
The employee experience is geared around consumption of content and tracking their audience engagement. Discover, share, track.
The job of the curator is to follow digital sources (websites, blogs, etc.) and broadcast meaninful content to the employees.
The admins role is to manage seat licences and to track overall platform performance to see if they're getting solid return on investment.
For the employees, having content pre-vetted by their company removed certain barriers of sharing. Elevate was also able to serve interesting audience insights so that employees could really start to understand their audience on LinkedIn. Having visibility around what types of professionals were engaging with their content the most allowed employees start to curate their own voice on LinkedIn and become a thought leader with any particular topic. This leads to more engagement, more connections, and potentially more opportunity.
The curator is the gate-keeper in a sense. They choose what sources and publications to follow, find articles, and broadcast them out to the other employees with their own commentary. They too can track the performance of their broadcasts to see what resonates the most with the rest of the employees and where they should be focusing most of their time.
For the company, having employees share news about the company created authentic marketing and brought an atmosphere of a knowledge sharing community. Admins at the company are then able to dig into demographic insights on the types of professionals that are engaging with their content the most and how they could leverage their employees to reach a particular audience.
Being such a small team, we were able to work incredibly agile. We were always getting feedback from our customers and making changes to better suit their needs (and our business goals of course). I did multiple sessions of interviews for both conceptual ideas and usability testing.
I lead a week long design sprint focused around how we can bring more engagement to the mobile application.
Although I was the only designer on the team, I had the opportunity to manage a design intern for a quarter. Sara was fantastic. She was proactive, a product thinker, and wasn't afraid to talk to customers or make meaningful relationships with other cross-functional partners. During her time I had her work on an incentivisation strategy to get employees to be more competitive using the platform. She not only exceeded the team's expectations, but she was able to get everyone on board with eventually building out the feature.